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Frequently Asked Questions
Find quick answers about RugPlus orders, delivery, returns, custom sizes, and product care.
❓ What makes RugPlus rugs special?
RugPlus offers modern, functional, and customizable rug solutions designed to bring comfort, style, and quality into every living space.
📏 Do you offer custom sizes?
Yes. We offer custom size options for selected rug models. Custom-size rugs are produced specifically for your order.
🚚 How long does delivery take?
Delivery time may vary depending on your country, product availability, and order details.
🌍 Do you ship internationally?
Yes. RugPlus serves customers internationally and continues to expand its global delivery network.
↩️ Can I return my order?
You may request a return within 14 days after receiving your order, provided the item is unused, undamaged, and in its original packaging.
⚠️ Are custom size rugs returnable?
Custom-size rugs can only be returned if they arrive defective, damaged, or incorrect.
🧼 How should I clean my rug?
We recommend regular vacuuming and gentle spot cleaning. For deeper cleaning, follow the care instructions for your rug model.
💬 How can I contact RugPlus?
You can contact us through our Contact Us page. Our support team will be happy to help.
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